LOBB Sports Technologies Limited is the Data Controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about your data, contact us at: privacy@lobb.ng
Our Data Protection Officer is the Chief Operating Officer of LOBB, reachable at the same email address.
| Data | Who It Applies To | Why We Collect It |
|---|---|---|
| Full name | All users | Account identity |
| Phone number | All users | Login (OTP), booking confirmations, support |
| Email address | Optional for all users | Receipts, account communications |
| Profile photo | All users | Displayed on profile and booking cards |
| NIN (National Identification Number) | Coaches only | Identity verification before going live |
| BVN (Bank Verification Number) | Coaches only | Bank account verification for payouts |
| Bank account details | Coaches only | Processing coach payouts via Paystack |
| Coaching credentials / certifications | Coaches only | Supporting the LOBB Verified standard |
| Demo video link | Coaches only | Displayed on public coach profile |
| Booking notes | Players | Passed to the coach to prepare for sessions |
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contract — necessary to provide the service |
| Processing bookings and payments | Contract — necessary to complete your booking |
| Verifying coach identity (NIN/BVN) | Legal obligation + consent (you provide explicit consent at the verification step) |
| Sending booking confirmations and reminders via SMS | Contract — part of the service you signed up for |
| Displaying coach profiles to players | Contract — core platform function |
| Improving the platform (analytics) | Legitimate interest — we want to build a better product |
| Detecting fraud and preventing abuse | Legitimate interest + legal obligation |
| Sending marketing messages about new coaches or features | Consent — you can opt out at any time |
| Data Type | Retention Period |
|---|---|
| Account data (name, phone, profile) | Until you close your account, plus 12 months after closure for legal/dispute purposes |
| Booking records | 5 years (required for financial record-keeping under Nigerian law) |
| NIN / BVN verification records | 5 years after account closure (required for AML compliance) |
| Coach bank account details | Until coach account is closed, plus 5 years |
| Usage and analytics data | 12 months, then aggregated (not linked to you personally) |
| Complaint records | 3 years from the date of the complaint |
LOBB shares limited data with the following providers to operate the platform. Each provider is bound by their own privacy policies and, where applicable, data processing agreements with LOBB.
Data shared: name, email, phone number, bank account details (for coaches). Paystack is a licensed Payment Service Provider under the Central Bank of Nigeria. Privacy policy: paystack.com/privacy
Data shared: phone number and SMS message content only.
Data shared: coach's NIN, BVN, full name, date of birth. This provider processes sensitive identity data under a separate data processing agreement with LOBB. You give explicit, separate consent for this step during coach onboarding.
Infrastructure provider. Data remains within LOBB's controlled environment.
Data shared: anonymised usage events, page views, and interaction data. No personally identifiable information is included in analytics events.
LOBB uses a small number of cookies and similar technologies:
LOBB does not use advertising cookies or sell data to advertising networks.
Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to:
To exercise any of these rights, email privacy@lobb.ng. We will respond within 30 days. If you are not satisfied with our response, you may contact the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.
LOBB takes reasonable technical and organisational measures to protect your data, including:
No system is 100% secure. If a data breach occurs that is likely to affect your rights, we will notify you and the NDPC within 72 hours of discovering it, as required by law.
We may update this Privacy Policy from time to time. When we do, we will update the effective date and notify you by SMS. Material changes will require your re-acknowledgement before you can continue using the platform.
Data Controller: LOBB Sports Technologies Limited
Privacy enquiries: privacy@lobb.ng
General support: support@lobb.ng
Regulator: Nigeria Data Protection Commission — ndpc.gov.ng